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JA² Catering is the brand extension of JA Square restaurant in the catering and delivery sector, dedicated to providing you with a higher level of customised service and a more convenient catering experience.
We aim to redefine the standards of catering and delivery—from menu design and packaging presentation to the ordering process, every detail is meticulously crafted to offer clients thoughtful, reliable, dignified, and professional catering solutions.
For further information, please refer to🔗ABOUT US
Our headquarters is situated in the Richmond area of Melbourne, close to Richmond train station.
Currently, we have established a corporate catering production facility in North Richmond, Australia,
and will set up more diverse locations in the future to support multifaceted development.
If customers encounter difficulties or have questions about online ordering,
they may call our hotline at (3) 9969 7887 during business hours or email our enquiry address at [email protected].
Our customer service colleagues are very willing to answer and assist with any customer inquiries.
For more details, please visit 🔗CONTACT US.
To modify your order, please send the changes in writing to [email protected] and include your order number.
Our catering coordinator will assist with these modifications and provide confirmation once your order has been successfully updated.
Please ensure all modification requests are submitted before the order cut-off time.
For further enquiries, please 🔗CONTACT US.
Currently, we accept online credit card payments. In the future, we also plan to introduce BPAY as an additional payment method.
If you have other payment requirements, please feel free to contact us.
Our team will do their best to assist you.
Generally, we only accept full payment.
For large events, a deposit is required to secure the booking.
For details, please contact our office or customer service hotline.
Our services extend far beyond catering!
We also offer fresh and delicious corporate lunch boxes, light snacks for morning/afternoon tea, and business catering packages.
We can also assist clients in organising corporate events, providing end-to-end planning services.
Whether it's an elegant corporate lunch for executives and staff, a corporate gathering at a designated venue, exquisite canapés and beverages for a cocktail party, or a buffet for meetings or VIPs—we ensure your event is memorable and stress-free!
Customers may place orders via our website, email, telephone, or WhatsApp.
After completing a simple account registration, our customer service representative will contact the customer for confirmation.
Once the order is confirmed and payment is successfully processed, we will prepare the food and arrange delivery at the specified time.
Please note that orders cannot be processed without completed payment.
In support of environmental sustainability, our company does not proactively provide cutlery.
If an order requires cutlery, customers should tick the 'Provide cutlery' checkbox when placing the order.
We will supply the corresponding quantity of cutlery based on the customer's order.
We also offer an additional cutlery purchase option to accommodate customer needs.
Our menu encompasses a variety of cuisines,
such as Western, Chinese, Japanese, Thai, Korean, Middle Eastern, and vegetarian/vegan options,
to cater to diverse customer preferences.
We also provide a range of light meals to suit different occasions and client needs.
Yes, we manage the private dining services at JA Square Restaurant in Richmond, Melbourne, with a professional and reliable service team.
Additionally, we collaborate with Studio33 in Richmond, whose rooftop garden is a versatile event space ideal for weddings and private gatherings, with plans to add other venues in the future.
For more information, please visit 🔗Venues.
Yes, depending on the type of catering service, there are different minimum spending amounts.
For details, please contact the customer service team.
Office Business Hours
Monday to Friday: 09:00–17:30
Saturday: 12:00–15:00
Online Store Operating Hours
This online store operates 24/7, 365 days a year (Monday to Sunday).
Customers may submit orders at any time; we will confirm and process orders during office business hours.
Yes, we regularly update our menus and set meals to align with international holidays and local seasonal produce.
All catering orders include delivery service.
Customers must provide details such as requested time, delivery method, and delivery address before selecting food items.
The system will filter and calculate delivery fees based on the information provided by the customer, with specific costs confirmed during the booking process.
For details, please refer to 🔗 DELIVERY INFO.
When the order is completed and in transit, the customer's registered mobile number will receive an SMS notification stating 'In transit'.
Please ensure your mobile phone is nearby, as our delivery personnel may contact you at any time to ensure timely delivery of the order.
Under the premise of ensuring delivery safety, our company will generally maintain normal delivery operations.
If delivery cannot be completed due to extreme weather, our customer service representatives will proactively contact you to coordinate subsequent arrangements.
Yes, we can arrange deliveries to multiple locations. Additional charges may apply.
Full refunds are available for cancellations made at least 7 days prior to the event start date.
Cancellations after this period may incur a fee.
For further details, please refer to our 🔗 CANCELLATION POLICY.
Customers may choose to cancel an order via email or telephone.
For detailed cancellation procedures, please refer to our 🔗 CANCELLATION POLICY.
Once we have verified and confirmed the customer's cancellation request, the refund will be processed directly back to the payer via the original payment method.
It typically takes 7-14 business days from the date of cancellation confirmation, depending on the bank.
According to company policy, under specific circumstances, we may offer an exchange or alternative solution, rather than being limited to a refund.
The actual handling will be assessed based on individual case circumstances, product quality, and order status.
For details, please refer to: 🔗 REFUND POLICY.
If the product clearly fails to meet reasonable or confirmed standards (e.g., quality issues, discrepancies with order details, etc.),
a refund or other appropriate compensation arrangements can generally be applied for, with specific handling depending on the actual circumstances.
For details, please refer to🔗 REFUND POLICY.